SHIPPING & RETURN POLICY
POSSIBLE DELAYS
When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of EarthlyPulse and any original shipping time estimates.
PROCESSING TIME
All orders are processed within 1-3 business days from the time order is received.If you are ordering during a promotion please note there may be delays due to high order volume. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.
REFUSED SHIPMENTS
If you refuse a shipment from EarthlyPulse, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.
GIFTS
If the order is a gift, the cost of the item will still be included on the customs form. To prevent penalty by law we are required by customs authorities to declare the value of all parcels.
INTERNATIONAL SHIPPING
We ship Worldwide!
All international orders are subject to additional shipping charges based on the end country’s taxes, tariffs and duties. These fees are not associated with EarthlyPulse and are to be paid by the recipient.
RETURN
We pride ourselves in offering some of the best jewelry you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. EarthlyPulse gladly accepts returns on most unworn, unwashed, damage free items within 7 days from delivery date.
Returns must post marked within 7 days of original ship date. Once returns are received please allow up to 7 business days for return to be processed
Please submit your return or exchange request via our email at earthlypulse@outlook.com or WhatsApp at +86 13502803699. Please include images, product SKU(s), and quantity.
Returns must be securely packaged in a sturdy box to protect the items during transit. Returns shipped in envelopes or with insufficient packaging that result in damage will not be eligible for a refund.
Merchandise purchased online cannot be returned at EarthlyPulse store locations.
Shipping and handling costs are not refundable.
